Axiom Stack has qualified staff at the ready to help you answer your technical inquiries accurately to save you time. We have countless hours both building Axiom Stack and building applications on Axiom Stack. Our knowledgable staff are the experts that can show you the way.
Our three levels of support give you a choice to find the best fit for your organization. All of our support packages include developer credits for personalized answers to your questions.
For questions, more information or to sign up, please call 703-657-1313, or email: sales@axiomsoftwareinc.com.
| Feature | Silver | Gold | Platinum |
|---|---|---|---|
| Email Support | yes | yes | yes |
| Phone Support | — | — | yes |
| Forums | yes | yes | yes |
| Issue Tracker Access | read / write | read / write | read / write |
| Business Hours 9-5 EST | yes | yes | yes |
| Custom Bug Fixes / Patches | blocker | critical plus | critical plus |
| Response Time | 72 hours | 48 hours | 18 hours |
| Bazaar (BZR) source code access (read only) | yes | yes | yes |
| Maximum number of contacts per client | 1 | 3 | 5 |
| Developer Support Credits* | 10 | 24 | 40 |
| Supported Products | Axiom Stack | Axiom Stack | Axiom Stack |
| Expert Code Review** | yes | yes | yes |
| Onsite Training** | yes | yes | yes |
| Contract Term | 1 year | 1 year | 1 year |
| Price | $3,000.00 | $7,200.00 | $15,000.00 |
* Each support credit equals 30 minutes of developer time, taken in 1 credit increments.
** Minimum developer hours apply, contact us for pricing.
*** Minimum hours apply plus expenses, contact us for pricing.
** Minimum developer hours apply, contact us for pricing.
*** Minimum hours apply plus expenses, contact us for pricing.